Pricing

Backend observability
without the enterprise tax.

Fixed prices. No per-host fees. No event math. No procurement friction.

Ready to get started? Try the quickstart — it's free
Starter
$29 /mo

For solo developers getting started with API tracing.

  • 1 service
  • 7-day trace retention
  • 100k requests/mo
  • Dashboard access
  • Email alerts
  • OpenTelemetry SDK
  • Slack / PagerDuty alerts
  • Team collaboration
Get started
Enterprise
Custom

For teams that need scale, compliance, and a dedicated partner.

  • Unlimited services
  • Custom retention
  • Unlimited requests
  • SSO / SAML / SCIM
  • Role-based access control
  • Dedicated support + SLA
  • Private cloud / on-prem
  • Custom integrations

The honest comparison

No cherry-picked metrics. Here's where the differences actually matter.

Want the full pricing math? See Subtrace vs Datadog — including a worked cost example →

Subtrace Sentry Datadog Honeycomb Pixie
Starting price $29/mo $26/mo (jumps to $80/mo for Business) $15/host/mo + consumption $130/mo Free (open-source only)
Trace retention 7–30 days (plan-based) Up to 90 days (Business tier) Configurable, costs extra Event-based, bill by volume Tied to New Relic plan
Services included 1–10 (plan-based) Unlimited Unlimited Unlimited Kubernetes only
Code changes required ✓ OpenTelemetry SDK Agent install Agent + heavy config OTel native K8s/eBPF only
Kubernetes required? Works anywhere No No No K8s only
Setup time Minutes Hours Days–weeks Hours–days Minutes (if on K8s)
Pricing predictability Fixed price Steep cliff at mid-tier Billing shocks common Event math required Opaque (New Relic)
Enterprise contract? Self-serve Custom only Multi-year typically required Custom only Custom (New Relic)

Questions we get asked

Sentry is primarily an error tracker — it tells you what broke. SubtraceOS tells you why requests behave the way they do across your entire stack, including the ones that didn't error. We also fill the $26–$80 pricing cliff Sentry leaves open: at $29–$49/mo, you get real tracing value without needing a Business tier license.

No. SubtraceOS instruments via the OpenTelemetry SDK — you add a middleware or library call once, and it handles the rest. No annotation, no manual spans, no refactoring. Works with Express, Fastify, Hono, or any Node.js HTTP framework.

Yes — unlike Pixie or Kubernetes-native tools, SubtraceOS works wherever your services run: VMs, bare metal, Docker, Lambda, any cloud. If it runs Node.js, it works.

We'll notify you before anything is cut off. You can upgrade at any time. We don't silently drop data or charge overages without warning. If you're consistently hitting limits, we'll work with you to find the right plan — not upsell you into a contract.

Enterprise plans include private cloud and on-premises deployment options. Contact us to discuss your infrastructure constraints — we're used to working with compliance-heavy environments.

Yes. Starter and Team plans come with a 14-day free trial — no credit card required. You can request access via email or through the landing page form.